Contact
Write in. It reaches a person.
No ticket queue, no support bot, no first-line agent reading from a script. Frame Grabber is built by one person, and that person is the one who answers. Bug, idea, complaint or question, all of it is welcome.
Send a message
Four fields. The more specific the message, the faster the fix, especially for anything that involves a particular video or a particular setting.
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Thanks. A confirmation is on its way to your inbox, and you will have a real reply within 24 hours.
What happens next
- 1An automatic confirmation lands in your inbox within a minute, so you know it went through.
- 2I read the message myself. Every one, including the angry ones.
- 3A real reply follows within 24 hours. If it is a bug, you will hear again when it is fixed.
What happens to your message
It is emailed to one inbox and nowhere else. No CRM, no mailing list, no analytics on this form and no third party reading it. Frame Grabber itself collects nothing at all.
Read the privacy policyBefore you write
Three questions the docs already answer
These come up most often, and each one has a full explanation waiting. If the answer there does not fit your case, the form above is the right next step.
DRM protected players return a blocked frame to every browser extension, without exception. No extension can capture them.
Why, in fullUsually the page needs a reload, you are typing in an input, or another extension has claimed the same combination.
Four things to checkYou get the resolution the player is streaming, not the one the video is available in. Set the quality first, then capture.
The full explanation
Not here for support?
Frame Grabber is free and always will be. If it saved you an afternoon, there is a page for that, and a bug report is worth just as much.
Free, and it collects nothing.